Refund policy

At WERA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and exchange policy.

Refunds

You may request a refund within 5 days of receiving your order. To be eligible for a refund:

  • The item must be unused, unworn, and in its original condition.

  • All tags and original packaging must be intact.

  • Proof of purchase (order number or receipt) is required.

Once we receive and inspect the returned item, the refund will be processed to your original payment method.

Exchanges

We offer exchanges within 10 days of receiving your order. Exchanges are available for:

  • Different sizes

  • Different items of equal value

Items must be returned in their original condition with all tags attached.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, or damaged

  • Items without original tags or packaging

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

How to Start a Return

To initiate a return or exchange, please contact us with your order number and reason for the request. Our team will guide you through the next steps.